Shipping of your package

We offer a free shipping for all orders in metropolitan France from 80€ purchase and in the European Union from 120€ purchase. <span '="" style="text-decoration-line: none !important;text-decoration-style: initial; text-decoration-color: initial;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px; word-spacing:0px" id="s2_2" data-mce-style="text-decoration-line: none !important;text-decoration-style: initial; text-decoration-color: initial;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px; word-spacing:0px">For lower order amounts, shipping costs are €5.50 in metropolitan France and €12 for the EU. For DOM-TOM, North America, South America and non-EU countries, shipping costs are €30.

You can choose the delivery of your order at home, at the address of your choice or at a pick-up point of your choice via our partner La Poste (Colissimo) and Pickup relays. <span '="" style="text-decoration-line: none !important;text-decoration-style: initial; text-decoration-color: initial;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px; word-spacing:0px" id="s2_2" data-mce-style="text-decoration-line: none !important;text-decoration-style: initial; text-decoration-color: initial;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px; word-spacing:0px">Orders are prepared within 2 working days from the date on which we sent you the confirmation of acceptance of your Order.

Upon shipment of your Order you will receive an email confirmation of shipment of your Order. <span '="" style="text-decoration-line: none !important;text-decoration-style: initial; text-decoration-color: initial;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px; word-spacing:0px" id="s2_2" data-mce-style="text-decoration-line: none !important;text-decoration-style: initial; text-decoration-color: initial;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px; word-spacing:0px">You can follow the shipment of your Products by clicking on the “Order Tracking” link contained in the shipping confirmation email. <span '="" style="text-decoration-line: none !important;text-decoration-style: initial; text-decoration-color: initial;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px; word-spacing:0px" id="s2_3" data-mce-style="text-decoration-line: none !important;text-decoration-style: initial; text-decoration-color: initial;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px; word-spacing:0px">Please note that this link will direct you to the shipper’s website whose information we cannot guarantee.

If you choose the delivery in a Pickup relay point, the terms are as follows:

- The packages are scanned as soon as they arrive in the Pickup relay you have chosen. You will then be notified by email and/or SMS. You have 8 busines-days to pick up your package.

- To retrieve the package, you must have your ID card. Anyone of your choice can also pick up the package and presenif they present themselves with their ID card and yours. The package will be delivered for a signature.

Upon receipt or withdrawal of your Order, you must verify that it is complete and check the status of the package(s) received. You must report any damage to the package to the carrier or relay point and make specific reservations on the delivery slip when you sign it.

You have three (3) calendar days after receipt of your order to report any damaged, missing and/or product error delivered to sav@sood-rock.com.

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