Terms and conditions
The purpose of these Terms and Conditions of Sale (hereinafter the "contract") is to define the relations (hereinafter the "Purchase(s)", the "Order(s)") between the French company "MKM SOLUTIONS" (hereinafter "MKM SOLUTIONS", "We", or the "Seller"), whose head office is located at the métairie, 44690 Saint-fiacre sur Maine, FRANCE, and any customer (hereinafter "User", "You", or the "Client(s)") of the site www.Sood-rock.com (hereinafter the "Site").
They apply to all orders placed on the Site.
Tout Achat réalisé sur le Site implique l'acceptation par le Client sans réserve des conditions générales de vente en vigueur au moment de ladite Commande et ce nonobstant toute clause contraire de sa part à quelque date et sous quelque forme que ce soit.
The company «MKM SOLUTIONS» gives itself the right to make the necessary modifications on these General Conditions of Sale at any time and without notice.
MKM SOLUTIONS is a limited liability company (SARL) whose registered office is located at the métairie, 44690 Saint-fiacre sur Maine (France). The company is registered in the Register of Commerce and Companies of Nantes under number 752 391 250.
We do everything we can to ensure that product information is accurate and up to date. However, errors in description and/or prices and/or product availability are always possible when you want to place an order to purchase them.
In addition, the colors you see on your screen can be influenced by the settings and operating system of your computer. Therefore, we cannot guarantee that your computer will display exactly these colors.
We reserve the right to modify the information concerning the products displayed on our website, including those concerning prices, description and availability. However, these changes will not affect orders for which you have already received an order receipt email.
Our liability cannot be incurred in the event of minor differences between the product presentation photos and/or the texts displayed on the Site and the products delivered.
To order, you must be at least 18 years old
For all individual customers, the Orders can only be placed online on our Site, no Order addressed to MKM SOLUTIONS by any other means, including by mail or telephone, can be taken into account.
Once you have chosen your items, place them in your basket. To finalize your order, click on the icon of your shopping cart. The following information will appear:
- The description of selected items (sizes, colours, references)
- The prices and quantity
- The total amount of your order
- The available delivery modes and their rates
- The promotion codes (if any)
You will be asked to provide:
-The instructions regarding your credit card, if you choose this method of payment, in order to allow us to obtain payment of the products after acceptance of your order.
- Delivery address of products.
- The invoice address. By ordering on this Site, you agree that your purchase invoice be sent to you in electronic format only. It is accessible in your customer area from the day of delivery of your Order.
After validating the information mentioned above, you must click on the "order" button to send us your order. The basket of a product does not guarantee the availability of that product and its price.
Upon receipt of this, our team will take charge of it as soon as possible and a final confirmation of the acceptance of your Order will be sent to you by email with an exact summary of the data mentioned above as well as the number of your Order. If you do not receive the confirmation email mentioned above, we recommend that you contact our IT support or customer service at the aforementioned opening hours and days.
Our goal is to treat each Order as best we can. However, we reserve the right to refuse some of them if they appear to us to be contentious without having to provide any particular reasons or if any of your previous orders would not have been paid in full at maturity. We will keep you informed as soon as possible.
Similarly, it is possible to cancel your order, if it has not yet been shipped. To do so, please contact our support at email@example.com. If your order has been shipped, use the retraction procedure developed below.
For orders made on the site, we accept the following payment methods:
- Credit card (Mastercard, Visa, ...)
Orders are payable immediately in euros and the prices to be paid are always indicated incl.tax.
If you pay by PayPal, you will need to log in to your PayPal account with your email address and password in order to confirm the payment. If you do not have a Paypal account, you can still pay with PayPal up to 10 times maximum. You will then need to enter your personal details and credit card information. The general conditions of use of Paypal also apply
We offer a free shipping for all orders in France from 80€ purchase and in Europe from 120€ purchase. Below these amounts, the shipping costs are €5.50 for France and €12 for the countries of the European Union. For DOM-TOM, North America, and non-EU countries, shipping costs are €30. You can choose the delivery of your order at home, at the address of your choice or at a pick-up point of your choice via our partners La Poste (Colissimo) and Relais Pickup. Orders are prepared within 2 working days from the date we sent you our confirmation of acceptance of your Orders.
Upon shipment of your Order you will receive an email confirmation of shipment of your Order. You can follow the shipment of your Products by clicking on the “Order Tracking” link contained in the shipping confirmation email. Please note that this link will direct you to the shipper’s website that we do not control.
If you choose delivery at a Pickup Relay point, the terms are as follows:
- The packages are scanned as soon as they arrive in the Pickup relay. You will then be notified by email and/or SMS. You have 8 business days to pick up your parcels.
- To pick up the package you must have your ID card. Another person of your choice can also pick up the package. This person must show up with their ID card and yours. The package is issued against a signature.
You have a deadline(extension) of 14 days ( 14 ) as from the next day of the delivery date of your Command(Order), to exercise your right to withdraw and ask for the refund(repayment) of the commanded(ordered) products. You then have to turn(return) commanded(ordered) products by respecting the modalities(methods) of return below:
Withdrawal & cancellation procedure
You have 14 days from the receipt of original order to ask for the refund of the goods ordered. The refund procedure is the following one:
- Contacter notre support clients : firstname.lastname@example.org.
-Put back articles in their original packaging and place the set in a well closed and solid parcel. Wedge correctly products inside the parcel.
-Any product you return must be in the same condition you received it and in the original packaging. Clean and ready to be sold again.
-Return your goods using the shipping label you received in the parcel to the following address:
44690 Saint-Fiacre sur Maine
The return of goods to us is the responsibility of the Customer. Accordingly, we advise you to make their return by a carrier allowing you to follow the parcel you sent us. In the opposite case, if we did not receive your parcel, the request of retraction of cannot be accepted.
The refund of a product and its postal charges can do only on an initial order and with the agreement of our customer service.
An order having been already the object of return cannot aspire to the refund of its postal charges. If unfortunately, the product received further to first return did not suit, postal charges will not be paid off.
The refund procedure will be activated only upon receipt of the returned good and that if this one is in a state allowing its return on sale (original packing, instructions for use and accessories, bar codes and labels of origin, general state).
You will only own the items once they have been successfully delivered and when MKM Solutions have received cleared payment for them in full. Until that time, MKM Solutions will retain ownership of the items. Items supplied are not for re-sale.
We guarantee the products which we sell according to the law relative to the protection of the consumers in case of sale of consumer goods.
In case of non-compliance of a sold product noticed in 3 months by the delivery of the good, you have to notify it as fast as possible in a precise way by registered letter or electronic mail to the following address: email@example.com
This guarantee covers only the existing defects of conformity at the time of the delivery of the properties(goods). Defects or damages due to a misuse, such as damages of water, oxidation, fall or shock, carelessness(negligence) and wear, are not covered by the guarantee. Also, repairs made by unapproved technicians by the supplier, will give rise to the cancellation of the guarantee.
The invoice acts as title of guarantee.
In the on-line sale process, the seller is only held by an obligation of means. His liability cannot be considered for a damage resulting from the use of the internet network such as loss of data, intrusion, virus, break of the service, or other involuntary problems.
The data resumed on the Site are given without will to damage. The links proposed towards the sites of the manufacturers and/or the partners are given for informational purposes. The Seller cannot be held responsible for information coming from these sites.
All the immaterial elements of the site sood-rock.com are and remain the intellectual and exclusive property of the company MKM solutions. Nobody is authorized to reproduce, to exploit, to rerun, or to use in any respect whatsoever, even partially, elements of the Site that they are software, visual or sound. Any simple link or by hypertext is strictly forbidden without an express prior written consent of the seller.
All personal data necessary for the processing of an Order shall be stored and may be transmitted to the undertakings with which we cooperate, where such communication is necessary for the processing of the Order.
You also authorize us to use this data to establish statistics in order to improve our Site, the goods and the service it offers.
This information can be also used to allow us the broadcasting, by every possible means of communication, information relative to commercial activities.
We keep finally the personal data to facilitate the next orders. We make a commitment for the surplus not to reveal the information we have to another company.
The data retained can be asked at any time and corrected on simple request. They will be deleted in the term of period of inactivity of 3 years of your account according to the regulation concerning the Right to be forgotten.
Our customer service contact information is:
- Email : firstname.lastname@example.org
- Phone : 02 28 03 36 01
- Adresse :
44690 Saint-Fiacre sur Maine
Our obligations are suspended in cases of force majeure and more generally in cases of work stoppages, manufacturing accidents, fires, floods, lockouts occurring on our premises, those of our suppliers and subcontractors, difficulties of import and export, as well as in cases of occurrence of events independent of ourselves and preventing us from fulfilling our obligations under normal conditions.
These terms and conditions shall be governed by and construed in accordance with French law.
Any disputes shall be subject to the exclusive jurisdiction of the French courts, to which both parties submit.
Any failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of those terms and conditions